Legislation requires distance selling sites to disclose shipping costs to visitors without having to place an order or open an account... By visiting this site, you may have noticed that few sites comply with this CE legislation!

For over 19 years, we haven't waited for this legislation to clearly display our prices, with complete transparency!

Shipping costs include transport, packaging, protection, etc. These costs are only a contribution to the actual expenses we incur. However, the price indicated is the one you pay, no more!

If your order exceeds €400, shipping is free (parcel delivery only, NOT pallet transport).

Offer valid only for France, Belgium and Luxembourg.

Shipping costs for Belgium & Luxembourg with DPD, parcels delivered to an address.

Shipping costs for France with DPD/Chronopost, parcels delivered to one address.

Note: Smaller, lighter parcels (under 5 kg) are usually shipped by Colissimo.

Shipping costs for France to relay points: you select a relay point near you.

International shipping costs with DPD, parcel delivered to one address.

THE DIFFERENT SENDING POSSIBILITIES

1. BY PACKAGE

This only applies to small items that can only be shipped using this method, such as pumps, power supplies, UVC sterilizers, personal care products... in short, anything that can fit in a box.

The package must weigh a maximum of 30 kg and its dimensions must meet the carrier's requirements.

If the weight of the ordered item exceeds 30 kg, the program automatically calculates the price for the next package(s).

With DPD

Maximum circumference of 300 cm (2 x height + 2 x width + length).

Maximum length of 1.75 m and maximum 30 kg.

With Colissimo

Colissimo delivered to an address: maximum standard dimensions: L + W + H < 150 cm and maximum 30 kg.

Packages up to 1 meter long.

Colissimo relay points: maximum standard dimensions: L + W + H < 150 cm and maximum 20 kg.

If the weight of the ordered item exceeds 20 kg, the program automatically calculates the price for the next package(s).

Specific cases
A small surcharge is sometimes added by the program in the following cases:

> An order that requires shipping multiple packages even if the weight is less than 30 kg!

Example: You order 50 brushes measuring 70 x 15 cm: even if the weight is less than 30 kg, the size is such that several large crates must be shipped...

> Large UV lamps or quartz tubes... Too fragile, they are often shipped separately to ensure they arrive in good condition.

> Non-machineable packages weighing up to 30 kg: items shipped wrapped but not in a crate, for example: 14 cm Ecolat, roll of pipe, etc.

2. ON PALLET

For heavy and/or bulky equipment, examples: filters, EPDM, basins... in short, anything that CANNOT be shipped in a box because it is too heavy or too large...

The price is calculated on a case-by-case basis and sent to you after your order (you are always free to accept or refuse).

IT IS NOT POSSIBLE TO OFFER A PROGRAM THAT CAN IMMEDIATELY GIVE YOU A CORRECT PRICE AS THERE ARE MANY VARIABLES: LOCATION, WEIGHT, VOLUME, POSSIBLE DISCOUNT ETC.

Rather than applying a penalizing package, we prefer to calculate the price on a case-by-case basis.

The shipping price is decreasing: the more value you put on your pallet, the more you give us the means to lower the shipping price.

For this mode of transport, a price offer follows your order: you have the choice to accept or refuse.

If in the meantime, a payment has been made, the refund will take place as soon as you receive your cancellation email.

ADVICE

Make a simulated order to find out the price (delivery by parcel): this is not binding.

For pallet shipments, combine your purchases! The more value there is on a pallet, the lower the shipping costs! You obviously have the possibility to ask us about the shipping costs - pallet before placing an order!

FREE SHIPPING

If the amount of your order exceeds 400 Euros, shipping is free.

THIS ONLY CONCERNS SHIPMENTS BY PARCEL, THEREFORE ALL MATERIAL PACKAGED IN A BOX, AND NOT TRANSPORT ON PALLETS OR ECOLAT FOR EXAMPLE

Offer valid for Belgium, Luxembourg, France and on one condition: the total weight of the order must not exceed 100 kg.

Therefore, if your order reaches the amount of €400 but the total weight exceeds 100 kg, shipping costs will be payable at the above rate.

This measure makes it possible to ship a majority of usual orders, free of charge, without falling into excess (example: sending 20 bags of zeolite of 20 kg...) this is counterproductive and these shipments are therefore possible but subject to charges.

We regularly deliver equipment ourselves directly to the customer: this mainly concerns complete pond configurations (EPDM, filtration, pumps, UV etc.).

By pooling shipments, we can reduce shipping costs and offer equipment at very advantageous prices: in addition, you benefit from the assurance of obtaining equipment delivered in good condition, with explanations on assembly.

This gives you the opportunity to ask all your questions regarding the installation of your equipment. More comfortable than delivery by carrier, we arrange an appointment, no unnecessary stress, and the assurance of acquiring what you need with the added advice service.

Contact us, we travel regularly throughout France.

If you would like further information, contact us at lesnaiades@skynet.be

(*) General price valid for each of these countries except exceptions such as islands or other territories difficult to access such as Corsica or Breton islands which require additional means to ship equipment. We adapt on a case-by-case basis, after having read your order. A supplement may be requested for these special cases. Concerning territories outside the EC, 30 Euros per package/pallet will be requested for customs declaration documents.

DELIVERY IN DOM TOM

Calculating transport costs is very complex and requires action on a case-by-case basis.
It is therefore not possible to order directly via the site as there are so many variables.

Three possibilities are proposed:

Either the order is large and bulky and requires shipping on a pallet.
In this case we use a freight forwarder of your choice who will resolve administrative and logistical issues.
In this case, you just need to send us a request by email, we will make a quote and if you accept it, you will pay by simple transfer.
The material is then shipped by cargo ship. Invoicing excluding VAT and customs fees at your expense.

Either the order can fit in a package:

You have the choice to send us a request by email, we will make a quote and if you accept it, pay by transfer.
This takes a little time because we have to estimate the exact weight and volume of the boxes.
The material is then shipped by parcel: the volumetric weight is calculated on a case-by-case basis to determine the shipping costs.
Volumetric weight: the weight is calculated based on the mass of the package and its dimensions.
Invoicing excluding VAT and customs fees at your expense.

You can also use a forwarding service that consolidates parcel packages to reduce shipping costs.
In this case you order via an address in Metropolitan France and you pay VAT.
These intermediaries are numerous and visible on the Internet.

Please note: we ship to the French Overseas Territories subject to the imperative reservation of accepting the risks associated with transport. The material is therefore transported at the risk of the recipient.

Concerning continental shipments, CE regulations remain applicable, of course.

How to receive your package? (except DOM TOM)

It is essential to check the condition of the products before signing the delivery note, even if the box appears impeccable.

If an item is damaged or broken, you can accept the package on the express condition of indicating precisely which product is damaged and the type of damage (broken, split, deformed, etc.) on the slip.

In this case, we will return the damaged item to you after receiving your complaint email accompanied by one or more photos of the product concerned.

If you refuse the package - which is your right, but which causes unnecessary delays - same thing, indicate precisely which product is damaged and the type of damage (broken, split, deformed, etc.) on the slip

Statements such as “subject to unpacking”, “damaged or opened package”, “insufficient packaging” should be avoided, you must be very precise.

If the refusal of the package was justified due to obvious major breakage, we will replace it for you.

If the carrier refuses inspection of the package, it is imperative to note on the delivery note: “control of the package refused by the carrier” and inspect the package without delay.

In the event of package refusal and/or package loss, keep us informed immediately and by email only: we will initiate a complaint with the carrier to resolve this matter.

Please note that no complaint will be accepted if it is not noted in the presence of the carrier or, - if the carrier has refused to open the package - if you have noted the words “package control refused by the carrier”